Contact information

Last updated: 18 September 2026

Online Store Customer Service

For questions concerning an order placed through shop.sagami.uk, including payment, delivery status, cancellation, returns, refunds, damaged products or other order-related matters, please contact:

Email: cs@sagami.uk

Please include your order number where applicable so that we can identify and assist with your order.

Please contact our customer-service team before returning any product so that we can confirm eligibility and provide the correct return instructions and address.

Do not send a return to our registered office or any other address unless our customer-service team has specifically instructed you to use that address.

General SAGAMI UK Enquiries

For general enquiries about SAGAMI UK, the SAGAMI brand, marketing, media, partnerships or other matters not relating to an online-store order, please visit our official Contact Us page or email info@sagami.uk.

Full legal, company and registered-office information for the business operating the online store is available in our Terms of Service.