Terms of service

Last updated: 17 September 2026

These Terms of Service apply to your use of shop.sagami.uk and to products purchased through the website.

Please read these Terms carefully before using the website or placing an order. By placing an order, you agree to these Terms and the policies referred to below.

Nothing in these Terms limits or excludes any statutory consumer right or liability that cannot lawfully be limited or excluded.

Who We Are

The SAGAMI UK online store at shop.sagami.uk is operated by:

SAMPSONSTORE.COM (UK) LTD
Company number: 11756390
Registered in England and Wales
Registered office:
Unit 3, Westbury Industrial Estate
Station Road
Westbury
BA13 4HR
United Kingdom

VAT registration number: GB 321 1352 59

Customer-service email: cs@sagami.uk

In these Terms, “SAGAMI UK”, “we”, “us” and “our” refer to SAMPSONSTORE.COM (UK) LTD.

If a contract is formed for a purchase made through shop.sagami.uk, the sales contract will be between you and SAMPSONSTORE.COM (UK) LTD. A contract is formed only as described in the “Placing an Order and Contract Formation” section below. References to SAGAMI or SAGAMI UK describe the store, products or brand and do not make the manufacturer, brand owner, supplier or advertising provider the contracting retailer.

The registered office shown above is not our returns address. Please contact us before returning any product so that we can confirm eligibility and provide the correct return instructions and address.

Policies Applying to Your Order

The following policies should be read together with these Terms:

The Shipping Policy and Refund and Returns Policy form part of the terms applying to purchases made through the website.

Our Privacy Policy explains how personal information is collected and used but does not form part of the sales contract.

If specific terms are provided for a promotion or particular product, those specific terms will also apply. If there is an inconsistency, the more specific term will normally apply to that matter, except where this would reduce a statutory consumer right.

Using Our Website

You may use this website only for lawful purposes.

You must not:

  • Use the website fraudulently or unlawfully;

  • Provide false, misleading or unauthorised information;

  • Attempt to gain unauthorised access to the website, customer accounts, servers or connected systems;

  • Introduce malware, viruses or harmful technology;

  • Interfere with the operation or security of the website;

  • Scrape, harvest, copy or extract website content or customer information using automated means without our written permission;

  • Use another person’s identity, payment method or account without permission;

  • Place orders for fraudulent, abusive or unauthorised purposes; or

  • Use the website in a way that infringes the rights of another person.

We may restrict or suspend access where we reasonably believe that the website, an account, a promotion or the ordering process is being misused.

Customer Accounts

You are responsible for providing accurate and current account information and for keeping your login details confidential.

You must notify us promptly if you believe that an account has been accessed without permission or that its security has been compromised.

We may suspend or close an account where reasonably necessary to protect customers, prevent fraud, comply with the law or investigate misuse. Closing an account does not remove obligations relating to orders or payments already made.

Authority to Place an Order

By placing an order, you confirm that:

  • You have the legal capacity to enter into the contract;

  • The information supplied during checkout is complete and accurate;

  • You are authorised to use the selected payment method; and

  • The order is being placed for a lawful purpose.

If you are purchasing on behalf of another person or organisation, you confirm that you have authority to do so.

Retail and Personal Use

The online store is intended primarily for retail purchases for personal or household use.

We may limit quantities, reject an order or cancel an order before dispatch where we reasonably believe that it:

  • Is intended for unauthorised commercial resale;

  • Exceeds reasonable household quantities;

  • Has been placed to misuse a promotion;

  • Is connected with fraud, payment abuse or previous unpaid amounts; or

  • Creates a legal, regulatory, security or supply risk.

Wholesale or resale purchases may require a separate written agreement.

Product Information

We take reasonable care to ensure that product descriptions, images, prices, pack quantities and availability information are accurate.

However:

  • Product images are for illustrative purposes, and colours or appearance may vary depending on the device or display used;

  • Manufacturers may update packaging, labelling or presentation without changing the essential product;

  • Minor differences may occur between website images and the product supplied; and

  • Availability information may change before an order is accepted.

Any substitution or material change affecting the product’s essential characteristics will not be made without appropriate notice or agreement.

If we discover a material description, quantity or pricing error before accepting an order, we may contact you for instructions or reject the affected order and refund any payment taken.

Nothing in this section removes your rights where a product is faulty, incorrectly supplied or not as described.

Product Availability

Products are subject to availability.

Adding a product to your basket or receiving an order acknowledgement does not reserve the product or guarantee that it can be supplied.

We may apply reasonable purchase limits. If a product becomes unavailable after an order is placed, we may:

  • Contact you about an appropriate alternative;

  • Delay dispatch with your agreement;

  • Cancel the affected product; or

  • Cancel the order and refund the relevant payment.

We will not substitute a materially different product without your agreement.

Product Safety and Use

Products must be stored, handled and used in accordance with the instructions, warnings, expiry information and other information provided with the product.

You should:

  • Check the expiry date and packaging before use;

  • Not use a product if its packaging, wrapper, blister or seal appears damaged or compromised;

  • Use each product only for its stated and intended purpose;

  • Follow the manufacturer’s instructions;

  • Use only lubricants or other products confirmed as compatible with the product instructions; and

  • Stop using the product and seek appropriate advice if irritation or another unexpected reaction occurs.

No contraceptive or barrier product can guarantee complete protection against pregnancy or sexually transmitted infections.

Website information is provided for general product information and is not a substitute for professional medical advice. If you have a medical concern, allergy, sensitivity or question about product suitability, seek advice from an appropriate healthcare professional.

We are not responsible for loss caused by misuse, improper storage, use after the expiry date, deliberate damage or failure to follow the supplied instructions, except where responsibility cannot lawfully be excluded.

Placing an Order and Contract Formation

When you submit an order, you are making an offer to purchase the products shown in your order.

An automated order acknowledgement confirms that we have received the order. It does not mean that the order has been accepted.

A binding contract is normally formed when we send you a dispatch confirmation. If products from one order are dispatched separately, a separate contract may be formed for each dispatched product or shipment.

We recommend saving your order confirmation and these Terms for your records.

Our Right to Refuse or Cancel an Order

We may refuse or cancel an order before dispatch where reasonably necessary, including where:

  • A product is unavailable;

  • We cannot authorise or verify payment;

  • Payment has been reversed or declined;

  • We cannot deliver to the address provided;

  • The order contains an obvious price, description or quantity error;

  • We reasonably suspect fraud, misuse, unauthorised resale or illegal activity;

  • A purchase limit or promotion condition has been breached;

  • Supplying the order would breach a law, regulation or contractual restriction; or

  • An event outside our reasonable control prevents fulfilment.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled product or order to the original payment method.

We will not be obliged to supply a product at an obviously incorrect price where the error could reasonably have been recognised before the order was accepted.

Cancellation Requests Before Dispatch

You may request cancellation before dispatch by contacting us at cs@sagami.uk and providing your order number.

We will take reasonable steps to stop the order, but we cannot guarantee cancellation once payment, processing, packing or fulfilment has begun.

If the order has already been dispatched, the Refund and Returns Policy will apply.

Prices and VAT

Prices are displayed in pounds sterling and include applicable UK VAT unless clearly stated otherwise.

Any delivery charge or additional service charge will be shown before you submit the order.

We may change website prices at any time, but a price change will not normally affect an order that has already been accepted.

If the VAT rate or another legally required charge changes, we may make an adjustment where permitted or required by law.

Promotions and Discount Codes

Promotions, free gifts and discount codes may be subject to separate conditions, eligibility requirements, expiry dates, product restrictions and purchase limits.

Unless expressly stated otherwise:

  • Only one discount code may be used per order;

  • Promotions cannot be exchanged for cash;

  • Discounts apply only to qualifying products;

  • Discounts cannot be applied retrospectively;

  • Promotional availability is subject to stock;

  • Returns are refunded based on the amount actually paid; and

  • We may withdraw or amend a promotion before an order is accepted.

We may refuse or cancel an order where a promotion, referral arrangement or discount has been used fraudulently, repeatedly, in bad faith or contrary to its stated conditions.

The treatment of bundles, multi-buy offers and free gifts following a return is explained in our Refund and Returns Policy.

Payment

Available payment methods are displayed at checkout.

Payments are processed through Shopify and the payment provider selected during checkout. We do not normally receive or retain complete payment-card details.

By providing payment information, you confirm that you are authorised to use the selected payment method.

Payment may be authorised or collected when the order is placed, processed or dispatched, depending on the selected payment provider.

We may carry out or use reasonable fraud-prevention and transaction-verification checks. An order may be delayed, declined or cancelled if payment cannot be authorised or if additional verification is reasonably required.

Approved refunds will normally be made to the original payment method. Your bank or payment provider may require additional processing time after we issue the refund.

UK Delivery Only

We currently deliver only to valid addresses within the United Kingdom, including England, Scotland, Wales and Northern Ireland.

We do not currently offer international delivery through this online store.

Processing periods, delivery services, estimated times and charges are explained in our Shipping Policy.

Delivery dates are estimates unless we expressly agree to a guaranteed date. We will deliver within the period required by applicable law unless a different period has been agreed with you.

Delivery Address

You are responsible for providing a complete and accurate delivery address.

Please contact us promptly if you identify an error. We will try to amend the address before dispatch, but changes may not be possible after processing or fulfilment has begun.

Where an order is returned because of an incorrect or incomplete address, refusal, non-collection or another circumstance attributable to the customer, we may require payment of reasonable direct redelivery or return costs where legally permitted.

This does not affect our responsibility where the delivery problem was caused by us or the carrier acting on our behalf.

Risk and Ownership

We remain responsible for the products until they are delivered to:

  • You;

  • A person identified by you to receive them; or

  • A neighbour, safe place or other location specifically nominated or authorised by you.

Risk may pass earlier where you independently arrange a carrier that was not offered by us, as provided by applicable law.

Ownership of the products passes to you only after we have received payment in full.

Delayed, Lost or Damaged Deliveries

If an order is delayed, missing or recorded as delivered but cannot be located, please follow the steps in our Shipping Policy and contact us promptly.

We may ask for reasonable information needed to investigate the delivery with the carrier.

If a parcel is confirmed as lost, damaged or incorrectly delivered, we will provide the remedy required by applicable law.

Change-of-Mind Cancellations and Returns

Subject to the legal exceptions applying to sealed health and hygiene products, you may cancel an eligible online purchase within 14 calendar days after the day on which you receive the product.

After notifying us of an eligible cancellation, you must return the product within a further 14 calendar days.

For health protection, hygiene and safety reasons, condoms and other sealed intimate or personal-care products may lose their change-of-mind return eligibility after the relevant packaging, hygiene seal, individual wrapper or blister has been opened, removed, damaged or otherwise compromised after delivery.

Customers are responsible for the direct cost of an eligible change-of-mind return unless otherwise required by law.

Detailed eligibility conditions, return instructions, deductions and refund arrangements are set out in our Refund and Returns Policy.

Nothing in this section affects your rights where a product is faulty, damaged, incorrectly supplied or not as described.

Faulty, Damaged, Incorrect or Misdescribed Products

Products must be of satisfactory quality, fit for any purpose made known to us where legally applicable and as described.

If you believe a product is faulty, damaged, incorrectly supplied or not as described, please contact us promptly at cs@sagami.uk.

We may reasonably request:

  • Your order number or other proof of purchase;

  • A description of the issue;

  • Photographs of the product, packaging, batch or lot information and delivery label; and

  • The return or inspection of the affected product.

Where safe and practical, please retain the product, individual wrappers, packaging and delivery materials while the matter is investigated.

We may share relevant complaint, product and batch information with the manufacturer, supplier, insurer, regulator or another party involved in a safety or quality investigation, in accordance with our Privacy Policy.

An incorrect size selection, change of preference, accidental damage, improper storage, misuse or failure to follow the supplied instructions does not by itself mean that a product is faulty.

We will provide any remedy required by applicable consumer law. Depending on the circumstances, this may include a refund, replacement, repair or another appropriate remedy.

Returns and Refunds

All cancellations, returns, refunds and exchanges are governed by our Refund and Returns Policy and applicable law.

We may inspect returned products to confirm their identity, condition and eligibility.

We may make deductions or refuse a change-of-mind return only where permitted by law and our Refund and Returns Policy.

No provision allows us to refuse a valid statutory remedy for faulty, damaged, incorrectly supplied or misdescribed goods.

Reviews and Other Submitted Content

If you submit a product review, photograph, comment or other content, you confirm that:

  • The content is genuine and based on your own experience;

  • You have the right to submit it;

  • It is accurate to the best of your knowledge;

  • It does not infringe intellectual-property, privacy or other rights;

  • It does not contain unlawful, threatening, defamatory, discriminatory or misleading material;

  • It does not include another person’s personal information without permission;

  • It does not contain graphic or unnecessarily explicit sexual descriptions; and

  • Any incentive received in connection with the review is clearly disclosed.

You retain ownership of your content. By submitting it, you grant us a non-exclusive, worldwide, royalty-free licence to store, reproduce, display, format and use it in connection with our website, products and marketing, subject to applicable law.

We are not obliged to publish submitted content. We may moderate, reject or remove content where we reasonably believe that it breaches these Terms, applicable law or platform requirements.

We will not knowingly alter the substantive meaning of a genuine review merely because it is unfavourable.

Intellectual Property

The website and its content—including text, graphics, photographs, designs, logos, product presentation and software—are owned by us or used under licence and are protected by intellectual-property law.

You may access and use the website for personal, non-commercial purposes.

You must not reproduce, distribute, modify, republish, sell, exploit or create derivative works from website content without the prior written permission of the relevant rights owner, except where permitted by law.

Nothing in these Terms grants ownership of the SAGAMI name, trade marks or other intellectual property.

Third-Party Services and Links

The website may use or link to services provided by third parties, including payment providers, delivery providers, review platforms and social-media services.

Independent third-party services may be governed by their own terms and privacy policies.

We are not responsible for the content, availability or independent actions of a third-party website or service that we do not control. This does not affect our legal obligations as the retailer or any responsibility that cannot lawfully be excluded.

Privacy and Cookies

Personal information is handled in accordance with our Privacy Policy.

Our website uses necessary cookies and, subject to your choices, may use analytics, advertising, affiliate and personalisation technologies. Further information and available choices are provided through our Privacy Policy and cookie-consent controls.

Website Availability

We do not guarantee that the website will always be available, uninterrupted or free from technical errors.

We may suspend, withdraw, restrict or change any part of the website for maintenance, security, operational or legal reasons.

We will take reasonable steps where practical, but we are not liable for temporary website unavailability outside our reasonable control, except where liability cannot lawfully be excluded.

Our Responsibility for Loss or Damage

We are responsible for loss or damage that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

Loss or damage is foreseeable if it was obvious that it would happen or if both parties knew that it might happen when the contract was formed.

We are not responsible, to the extent permitted by law, for loss or damage caused by:

  • Incorrect or incomplete information supplied by the customer;

  • Misuse, improper storage or use contrary to product instructions;

  • Unauthorised access resulting from a customer’s failure to protect account credentials;

  • An independent third-party service outside our reasonable control; or

  • An event outside our reasonable control, except to the extent that the law places responsibility on us.

We supply products through this store for personal and domestic use. If you use a product for a commercial, business or resale purpose outside an agreed business arrangement, we will not be responsible for business losses, including loss of profit, revenue, contracts, opportunity or business interruption, to the extent permitted by law.

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence;

  • Fraud or fraudulent misrepresentation;

  • Breach of statutory rights relating to products;

  • Liability under applicable product-safety or product-liability law; or

  • Any matter for which liability cannot lawfully be excluded or limited.

Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by an event outside our reasonable control, such as severe weather, natural disaster, fire, epidemic, industrial action, transport disruption, failure of communications networks, interruption of essential services, government action or widespread carrier disruption.

We will take reasonable steps to reduce the effect of the event and resume performance when reasonably possible.

If the event materially delays or prevents fulfilment, we may suspend or cancel the affected part of an order and refund any payment relating to products that will not be supplied. Your statutory rights remain unaffected.

Changes to These Terms

We may update these Terms to reflect changes to our business, website, services, policies or legal obligations.

The Terms applying to a purchase will normally be those in effect when the order was placed. A later change will not retrospectively alter an existing sales contract unless required by law or agreed with you.

Updated Terms will be published on this page with a revised “Last updated” date.

Transferring Rights and Obligations

We may transfer our rights or obligations under these Terms to another organisation where this does not reduce your rights. We will notify you where required.

You may transfer your rights under a contract only where permitted by law or with our written agreement.

No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed only to the extent necessary. The remaining provisions will continue to apply.

Third-Party Rights

Except where these Terms expressly state otherwise, no person other than you and SAMPSONSTORE.COM (UK) LTD has the right to enforce the contract under the Contracts (Rights of Third Parties) Act 1999.

Governing Law and Courts

These Terms and contracts formed through the website are governed by the laws of England and Wales.

If you live in England or Wales, legal proceedings may be brought in the courts of England and Wales.

If you live in Scotland, you may bring proceedings in the Scottish courts or, where legally permitted, the courts of England and Wales.

If you live in Northern Ireland, you may bring proceedings in the Northern Irish courts or, where legally permitted, the courts of England and Wales.

You retain any mandatory consumer protection provided by the law applicable where you live.

Contact Us

If you have a question about these Terms, an order or a product, please contact us at cs@sagami.uk.

Nothing in these Terms of Service limits or excludes any statutory consumer right or liability that cannot lawfully be limited or excluded.